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Cigna study shows Hong Kong people are the sixth most stressed population in the world

Mental health has an important influence on overall health

HONG KONG, November 8, 2021 / PRNewswire / – Cigna Hong Kong today released the Hong Kong results of the latest Cigna 360 wellness survey. This research is the seventh in a series of studies, which aims to better understand the impact of the COVID-19 pandemic on people’s well-being, and includes new areas such as virtual health, global health, resilience and remote working to reveal the impact of COVID-19. Over 18,000 people aged 18 or over in 21 markets around the world, including Hong Kong, responded to this survey.

The new research, Cigna 360 wellness survey 2021: on the road to recovery, suggests that if the general well-being Hong Kong remained stable between december 2020 and April 2021 (from 56.7 to 56.8), it is below the global average point of 61.3. It also has one of the lowest levels of well-being of the 21 markets studied, apart from Japan, Taiwan and Korea. Hong Kong compares unfavorably to its global counterparts in all areas, including physical, social, occupational, financial and family well-being.

Financial insecurity remains the main stressor

Finances continue to be the number one stressor for people in Hong Kong, with the financial well-being index slightly improved (from 50.0 in december 2020 to 51.3 in April 2021). Only 16% of respondents said their current financial situation is positive (from 15% in december 2020). People continue to feel financially insecure and are more pessimistic about their finances, with just 19% of respondents saying they can maintain their current standard of living (a slight improvement from 15% in december 2020), while the global average has increased significantly to reach 28% in April 2021. Only 14% of people said they had the financial capacity to meet their medical needs or those of their families (compared to 12% in december 2020).

Concern over the ability to afford housing fell from 20% in december 2020 at 16% in April 2021. However, the majority of respondents still have a negative view of the economic environment and its impact on their financial situation and planning, with only 14% of respondents feeling optimistic (compared to 13% in december 2020). The majority also revealed that they felt financially insecure, only 17% of respondents were positive about their financial situation in an emergency or if they are unable to work (a decrease from 18% in december 2020), and only 12% of respondents said they have enough money for retirement (a slight increase from 11% in december 2020).

Mental health has an important influence on overall health

Hong Kong still has one of the highest stress levels in the markets studied, with an unmanageable stress level increased to 18% in April 2021 (from 14% in december 2020). 88% of respondents say they are stressed, making it the sixth highest among the 21 markets surveyed, and above the global average of 83%. Uncertainty about the future continues to be a key stressor, with almost half (48%) of respondents attributing it as the cause of their stress in April 2021. With the increase in the vaccination rate in Hong Kong, stress related to contact with COVID-19 has dropped significantly to 22% (from 35% in december 2020).

With high stress levels among Hong Kong people, the ability to deal with stress has become paramount. 52% of Hong Kong respondents rated mental health as a very important influence on personal health and well-being, which ranked just below physical health (57%). Mental health awareness is a major concern during the pandemic, which has been ranked as an important aspect that influences health and well-being.

Jonathan Spiers, CEO and Country Manager, Cigna Hong Kong, said: “Hong Kong people continue to feel stressed about their personal finances and are uncertain about the future. At Cigna, we understand that mental health and physical health are intertwined, and supporting mental health is an essential part of better health and well-being. This year, we have organized various activities in October to coincide with World Mental Health Day to reinforce our commitment to promote mental well-being in the city. Our employees enjoyed a new stress visualization experience through Cigna’s innovative technology, which is a live visualization kit that allows them to explore how stress affects their body and mind by seeing a portrait of their physical stress in real time. We’ve also developed a new Facebook AR filter to get Hong Kong people in control of their stress levels, and a dedicated web page to share tips on how to better control stress. For our clients, we offer a range of products and services to meet their mental health needs. These include various inpatient and outpatient treatment benefits to cover medical costs incurred in the treatment of mental illness, and professional support from an in-house clinical services team.[1]. “

Stress at work and lack of support from employers

The stress linked to job insecurity fell from 14% in december 2020 at 19% in April 2021, and more than half (52%) of respondents reported suffering from work-related stress. However, employer mental health support falls short of employee expectations, with 35% of respondents expecting more support from their employer, while 35% of respondents expected improved health insurance coverage. Only 44% of Hong Kong respondents said they have a good work-life balance, and 40% said their workload and working hours are reasonable (35% improvement in december 2020). Under the “New Normal” there has been an increased desire to work from home. 38% of office workers preferred to work from home full time and ranked saving time spent on commuting (17%), saving money (15%) and feeling safer (13%) ) as the main advantages of working from home.

For more information on how to better control stress and generate your stress portrait in digital artwork, please refer to the Cigna website: Stress Management and Stress Care | Cigna Hong Kong

[1] The advantages mentioned above are subject to conditions. Please refer to the relevant product brochure and policy layout for more details.

About the Cigna 360 Wellness Survey

Cigna’s 360 Wellness Survey has tracked perceptions of health and well-being, including an index covering physical, family, social, financial and professional well-being since 2014. This edition has involved 18,043 people through Australia, Belgiumcontinent China, Germany, Hong Kong, India, Indonesia, Japan, Kenya, New Zealand, Saudi Arabia, Singapore, South Korea, Spain, Taiwan, Thailand, The Netherlands, Turkey, United Arab Emirates, UK and united states of america between March and April 2021. 1,004 respondents were from Hong Kong. Hong Kong has one of the lowest health and wellness scores of any market studied: physical (53.3), social (57.4), family (59.3), financial (51.3) and well-being at work (62.5).

About Cigna Worldwide Life Insurance Company Limited and Cigna Worldwide General Insurance Company Limited (Cigna Hong Kong)

Since 1933, Cigna Hong Kong has provided insurance solutions in the right place at the right time, advising clients throughout the various stages of their lives. Cigna offers comprehensive health and wellness solutions to employers, employees and individuals. Drawing on an extensive global healthcare network, Cigna offers group medical benefits tailored to international businesses with a global workforce, but also offers personalized and packaged group medical insurance plans to small and local medium-sized businesses that meet the specific needs of the business and its employees. For retail customers, Cigna offers a full line of health insurance products that meet the diverse needs of consumers. For more details, please visit

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